Job Description

Job Overview

We are looking for a strategic and hands-on Value Delivery Framework Lead to drive measurable improvements across business processes and value streams. This role focuses on optimizing end-to-end delivery by aligning operations with strategic goals, enhancing cross-functional collaboration, and fostering a culture of continuous improvement. The ideal candidate will have a strong mix of process design, strategic insight, and change leadership skills.

Key Responsibilities:

Value Stream Mapping & Process Optimization

Lead workshops and initiatives to map current-state value streams and redesign workflows for greater efficiency. Utilize root cause analysis methods such as 5 Whys and Fishbone Diagrams to uncover and address systemic inefficiencies.

Strategic Thinking & Business Alignment

Evaluate business value chains and identify opportunities for improvement aligned with customer needs and strategic priorities. Define outcome-based performance measures that connect daily operations to business goals.

Cross-Functional Collaboration & Change Management

Work across departments to embed Lean and Agile principles, coach teams on continuous improvement practices, and lead change initiatives that drive adoption and sustainability of the Value Delivery Framework.

Framework Design & Governance

Develop and evolve the client's Value Delivery Framework, ensuring consistency in application and alignment with broader organizational transformation programs.

Measurement & Reporting

Establish clear metrics and feedback loops to evaluate framework effectiveness, track value delivery, and inform executive decision-making.

Required Skills & Competencies

Value Stream Mapping & Process Optimization

• Expertise in process mapping and redesign
• Proficiency in Lean tools including root cause analysis (5 Whys, Fishbone Diagrams)
• Experience in workflow digitization and automation initiatives is a plus

Strategic Thinking & Business Alignment

• Strong analytical skills to evaluate value chains and customer journeys
• Ability to define success metrics and link them to business outcomes
• Familiarity with OKRs or other strategy deployment methods

Cross-Functional Collaboration & Change Management

• Proven ability to align diverse teams around shared goals
• Coaching experience in Lean, Agile, or continuous improvement environments
• Experience with change management models (e.g., ADKAR, Kotter) is advantageous

Preferred Qualifications:

• Bachelor's or master's degree in business, Operations, Engineering, or related field
• 6+ years' experience in business transformation, operations strategy, or enterprise process improvement
• Lean Six Sigma certification or Agile/SAFe certifications are a strong advantage
• Excellent facilitation and communication skills

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