Job Description

We are seeking a proactive and insightful User Experience Researcher 4 to conduct research on low-fidelity designs as well as launched products to identify user experience improvements. You will collaborate across disciplines, influence design decisions, and support user-centered product development. This role requires juggling multiple projects, working closely with product owners, engineers, and designers, and effectively communicating research findings to foster buy-in and action.

Key Responsibilities

• Conduct usability testing, interviews, analytics, and other research methods on customer-facing digital designs including websites and mobile apps.
• Serve as the Subject Matter Expert (SME) for research to guide user-centered design decisions on high-visibility projects.
• Create engaging, clear, and actionable research reports using updated templates.
• Plan and align research activities with agile development processes to inform engineering and development decisions early.
• Summarize and communicate research findings to clearly indicate necessary actions or opportunities.
• Balance technical tradeoffs with user needs to promote iterative improvements.
• Collaborate with designers, developers, analysts, product managers, and tech leads to implement solutions based on research insights.
• Synthesize data from various research activities to identify trends and reduce recurring user pain points.
• Contribute to quarterly planning by sharing research outcomes and patterns.
• Stay current with user interface trends and recommend new tools and research methods.
• Assist with user acceptance testing as needed.
• Work cross-functionally across teams and share expertise to promote the value of user research.

• High School diploma or GED.
• Extensive experience using user research tools such as UserTesting.com.
• Proven ability to conduct user research and communicate findings in a compelling manner that drives resolution and understanding.
• Experience collaborating within multidisciplinary teams through the full product lifecycle using Agile/Scrum methodologies.
• Knowledge of qualitative and quantitative research methods.
• Strong communication skills to engage both business and technology stakeholders regarding end user needs and expectations.

• Previous experience in the Electric and Gas Utility industry.
• Degree in Human-Computer Interaction or a related field, or equivalent relevant business/technical experience.
• Proficiency with accessibility standards, web development, and mobile applications.

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