Job Description
Job Description
Are you an experienced Training and Development professional with a passion for setting team members up for success? Do you thrive in a fast-paced, hospitality environment with high growth potential? Are you highly organized with an acute attention to detail and follow-through? Please continue!
Journeyman has a diverse set of operations ranging from full-service restaurants and private events to distilling, brewing, and tours. The Training & Development Manager will standardize training efforts and formalize paths to success for our team in order to keep pace with organizational growth and vision.
Basic Function: The Training and Development Manager is responsible for planning, coordinating, and executing effective and well-organized training programs which align with organizational objectives.
All team members must uphold and embody Journeyman’s Core Values.
CORE VALUES:
GRIT MAKES GREAT
- We believe that no challenge is too big and we take pride in hard work.
- Grit is our foundation – perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
- Challenges are opportunities in disguise and we welcome them with determination and resolve.
- Nothing great happens by taking the easy route.
ALWAYS A JOURNEYMAN, NEVER A MASTER
- ‘Good enough’ isn’t in our vocabulary.
- We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
- Mastery is a moving target – and we embrace the grind, knowing the journey itself is what pushes us forward.
1st CUSTOMER
- Exceptional service defines us – through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
- This mindset extends to how we treat vendors, partners, and each other.
- 1st Customer is our culture – and our legacy.
- As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.
We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here’s a peek at what you will receive as a Journeyman team member:
- Outstanding Growth Opportunity!
- Paid Time Off
- 401(k) with Employer Match
- Medical, Dental, Vision, Life, and Supplemental Insurance Options
- Free Quarterly Bottle of Spirit (21+)
- Loyalty Incentives (ask about our 5-Year Bottle Reward!)
- 25% Employee Discount
- Monthly Founder's Day event with Founder/CEO, Bill Welter
- Annual Employee Putting Competition
- Annual Employee Party
YOUR RESPONSIBILITIES:
COORDINATION & LOGISTICS
- Collaborate with stakeholders to identify training needs and timing.
- Arrange for appropriate training environments, both in-person and virtual.
- Send training reminders and clear instructions to participants and trainers.
- Ensure training materials are accessible to all participants.
- Collect participant feedback and report results/takeaways to leadership.
ADMINISTRATION & DOCUMENTATION
- Track completed training, certifications, and progress.
- Monitor training deadlines and send overdue notices to managers.
- Prepare summary reports for completion, participation rates, and survey results.
- Identify areas for improvement in future sessions.
- Track expenses related to training and provide cost breakdowns for review by leadership.
CONTENT DEVELOPMENT & DELIVERY
- Proofread training materials and format resources in an organized manner.
- Conduct surveys or interviews with team members to identify training gaps.
- Use technology to create visually appealing materials and suggest interactive training elements.
- Support trainers during sessions and act as a co-facilitator as necessary.
- Develop post-training materials and conduct follow-up sessions to evaluate skill application on the job.
YOUR EXPERIENCE AND EDUCATION:
- Bachelor's degree in relevant field.
- Two years of experience leading and conducting existing training and development programs with an ability to design and implement similar programs in new environments.
- One year of experience designing and implementing employee training and development programs preferred.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
- Participation in/familiarity with Entrepreneurial Operating Systems (EOS) preferred.
YOUR ATTRIBUTES:
- Excellent verbal and written communication skills.
- Analytical and problem-solving skills.
- Initiative and growth mindset.
- Strong presentation skills and tech savviness.
- Schedule flexibility and role adaptability.
- Excellent organizational skills.
- 1st Customer focus.
OTHER REQUIREMENTS:
- Must display a willingness to assist the business in other areas of capability, as necessary.
- Must be 18 years of age or older.
- Must be legally authorized to work in the United States.
- Must have reliable transportation.
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