Job Description

Job Description

Job Description

Position Summary:

The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions.

Duties and Responsibilities:

• Proactively greet guest, groups of guests, and schools within earshot with a warm welcome

• Communicate ticket prices accurately

• Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors

• Ensure group leaders are guided efficiently

• Document group and school group’s activities in numerical order on the check off sheet

• Command attention and take the lead with group leaders and teachers

• Explain and start exhibits as needed

• Ensure exhibits are clean and working

• Report to management in the instance an exhibit is having an issue

• Obtain and share accurate farm knowledge with guests and co-workers

• Complete daily operational checklist in area of responsibility

• Complete daily cleaning checklist in area of responsibility

• Solve problems as they occur

• Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience

• Professionally, politely, and positively communicate to guests and co-workers

• Manage time effectively and adapt quickly to changing priorities

• Follow written and verbal instructions from company operating procedures and/or management

• Stay organized in manner, with materials, and company property

• Stay in constant communication with other departments informing them of guests’ activities and their desires

• Multitask and anticipate the needs of guests

• Communicate departmental improvement ideas to management

• Find projects to work on during idle times

• All other duties as assigned

Position Requirements:

• Effective listening and communication skills

• Have a keen eye for detail

• Demonstrated integrity and ethical standards

• Moderate technical expertise and knowledge of company products and equipment

• Problem solving abilities

• Comfortable with a fast-paced environment

• Professional, outgoing, and polite demeanor and appearance

• Able to handle a moderate activity level and maneuver quickly

• Manages time effectively and adapts quickly to changing priorities

• Must be comfortable with heights

• Able to multitask

• Able to perform basic math problems

• Team player who works productively with wide ranges of people

• Able to think and work independently with some directions

• Capable of following written instructions and documented procedures

• Good organizational skills

• Complete projects in a timely manner with no procrastination

• Flexible availability

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