Job Description
Request: Visitor Relations Spec A
Location - Mukilteo, WA - Preferred
Primary duties:
- Proficient with ticket sales and point-of-sale systems for transactions.
- Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions.
- Greets large groups, verifies IDs, and ensures smooth group visits.
- Follows financial procedures for ticketing and sales transactions.
- Answers incoming calls; operates telephone and intercom equipment proficiently.
- Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups.
- Assists with resolving tour schedule conflicts and handling guest questions and concerns.
- May support Public Tour activities as needed.
- Learns and executes all safety procedures. Proactively identifies and reports safety concerns.
- Collaborate with colleagues for work and break rotations; complete daily assignments as requested.
- Available to work a flexible schedule (early, late and mid-shifts), including weekends, holidays, and special events.
- Completes required training as scheduled and participates in team meetings.
- Other duties as assigned by leadership team members.
The successful candidate:
- Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.
- Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.
- Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.
- Communicates fluently in English, with the ability to engage in additional languages a plus.
- Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.
- Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.
- Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.
- Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.
- Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.
- Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.
- Prefer experience with technology related to events, exhibits or POS.
- Related to events, exhibits, or POS
- Proficient with Microsoft Office tools.
Job Tags
Holiday work, Local area, Flexible hours, Afternoon shift, Early shift,