Job Description

Tableau Technical Support Specialist

We are seeking a highly skilled and experienced Tableau Technical Support Specialist with an active TS/SCI clearance and CI polygraph to join our team. The ideal candidate will have a strong background in providing technical support for Tableau, with a focus on troubleshooting, user assistance, and ensuring optimal performance of Tableau environments. This position requires a deep understanding of Tableau software, excellent problem-solving skills, and the ability to work in a highly secure and sensitive environment. This position is located in USA VA Chantilly.

Your future duties and responsibilities:

• Technical Support: Provides implementation and operations and maintenance support for Tableau Server. Utilizes Python/SQL to enhance dashboards. Loads and manages Tableau Server licenses. Establishes and maps live data connections.
• Environment Management: Manage and maintain Tableau Server environments, ensuring optimal performance, security, and availability. Coordinates and performs environment refreshes.
• Content Migration: Supports migration of content from legacy Tableau Server environment to current Tableau Server environment.
• User Assistance: Provisions Tableau users.
• Issue Resolution: Investigate and resolve technical issues related to Tableau, including performance tuning, data connectivity, and dashboard optimization.
• Documentation: Develop and maintain technical documentation, including user guides, troubleshooting procedures, and system configurations.
• Collaboration: Work closely with Tableau developers, data analysts, and other stakeholders to ensure seamless integration and operation of Tableau solutions.

Required qualifications to be successful in this role:

• Security Clearance: Active TS/SCI clearance with polygraph is required.
• Education: Bachelor's degree in computer science, Information Technology, Data Science, or a related field.
• Experience: Minimum of 5 years of experience in technical support, with a focus on Tableau software.
• Technical Skills: Proficiency in Tableau Desktop, Tableau Server, and Tableau Prep. Strong knowledge of SQL and data connectivity.
• Problem-Solving: Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Customer Service: Strong customer service orientation, with a commitment to providing high-quality support and assistance.
• Attention to Detail: Strong attention to detail and a commitment to delivering high-quality work.
• Team Collaboration: Demonstrated ability to work collaboratively in a team environment and manage multiple priorities.

Desired qualifications/non-essential skills required:

• Certifications: Relevant certifications, such as Tableau Desktop Specialist, Tableau Desktop Certified Associate, or Tableau Server Certified Associate, are highly desirable.
• Experience: Experience working in a highly secure environment, such as federal government agencies or defense contractors.
• Programming Skills: Knowledge of programming languages such as Python or SQL for data analysis and integration.
• Agile Methodologies: Familiarity with Agile development methodologies and practices.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $169,700.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Skills:

• Customer Service & Support
• SQL
• Python

What you can expect from us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

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