About the job System Engineer - Japanese Bilingual Job Description: PC, Server and Azure support for the customers Assists & supports customers (internal & external) with installation, upgrading, configuration, troubleshooting, and ongoing usability of workstations (desktops/laptops), printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote) Support in-person and remote employee support on hardware, software, questions, and network-related problems (on-site and remote) Manage documentation related to servers & networks Create, manage, document, and update trouble tickets as necessary within the company ticketing system Escalate problems when unable to resolve Other duties as assigned by Supervisor Provide advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.) Ensure successful completion of all daily tasks (externally and self-assigned) Knowledge and experience with Azure services and VMs Create and update system documentation, operation manuals, knowledge base, trouble history, etc. Report to supervisor Skills Required: 2+ years of TCP/IP network work experience or equivalent knowledge (Required) Helpdesk support experience (Preferred) Strong communication skills with customers, vendors/carriers, and company staff. Proficiency in Microsoft Office products (Visio, Word, etc.). #J-18808-Ljbffr A-STAFFING, INC.
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