Job Description

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The System Administrator will be responsible for managing and administrating daily systems operations, as well as being the escalation point for Desktop Support Technicians. The position calls for outstanding technical and communication skills and the ability to thrive in a fast-paced credit union. The role is high visibility and high customer-touch, so an upbeat, positive attitude combined with a passion for delivering first-in-class IT services is essential to success. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. Also, this role will need to have knowledge of and support critical business IT services, planning, development, and execution consistent with the business culture and best practice.

NORMAL DAY-TO-DAY WORK

1. Responsible for installing and configuring VMware virtualized desktop and server images adhering to credit union standards, diagnosing, and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures.
2. Provide advanced technical support for desktops, laptops, printers, software, and other associated hardware connected to a user's device and business servers.
3. Assist Desktop Support Technicians with Level I/II issues as well provide Level III support, troubleshooting and fault isolation on computers, servers, and related system components to maintain system availability and integrity.
4. Support the management of all Windows Servers Operating Systems supporting credit union operations for both administrative and transactional systems.
5. Participate in the planning, designing, and developing of VMware virtualization for both server and desktop environments.
6. Manage and maintain consistent client patch management process to ensure compliance of all endpoints with vendor security and bug-fix releases.
7. Research, recommend, install, and test hardware, software, and network configurations for computer and server systems to provide an information system which effectively meets credit union needs.
8. Manage the monitoring and testing systems performance for potential bottlenecks, identifying possible solutions, and work to implement those fixes.
9. Test and evaluate software and hardware products to determine applicability and value to agency operations.
10. Develop documents and procedures for the design, operation and troubleshooting of virtualized server and desktop platforms; develops and documents project plans and updates to ensure complete follow-through.
11. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Associate's degree in computer science or information technology.
2. 5-7 years of experience in supports Windows Systems in an enterprise environment.
3. 3-5 years of experience managing and administrating desktop and server environment, including deployment, application installation, and ongoing full stack support technologies.
4. Practical experience with the following IT environments: IT Infrastructure, Cloud (AWS/Azure), Virtual Server environments (e.g., VMWARE), Microsoft Active Directory, Microsoft Office 365, SharePoint, and Security.
5. Intermediate level understanding of Microsoft's Office/365 and family of products (Outlook, MS/Word, MS/Excel, etc.) and VMware VDI environments.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer)
8. Travel required sometimes.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. Bachelor's degree in computer science or information technology.
2. Advanced writing skills in documenting procedures and configurations that are clear and concise.
3. Strong experience in managing infrastructure solutions across storage, disaster recovery, BCP, virtualization, networking, systems administration.
4. Familiarity with core banking systems and ancillary applications.
5. Familiarity in industry frameworks such as NIST and ITIL as well regulatory areas such as NCUA, FDIC and PCI.
6. Experience with IT process and organization change management as well increasing maturity levels in IT processes.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PIb6af312a60da-30492-36002837

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