Job Description

Company Overview

At CelerData, we empower organizations to unlock the full potential of their data with our next-generation, cloud-native, high-performance analytical database built for modern lakehouse architecture. Challenging the status quo set by products like Snowflake, ClickHouse, and Trino, we’re driving the future of data analytics by delivering unparalleled query performance and a streamlined architecture for enterprises worldwide. Join us to help customers transform their data into actionable insights and achieve exceptional technical success.

Job Overview

We are looking for a motivated and curious Entry-Level Support Engineer to join our Customer Success team. This role is ideal for a recent graduate eager to dive into technical support, learn about data analytics platforms, and grow with a fast-paced, innovative company. As a Support Engineer, you’ll assist customers in resolving technical issues, optimizing their use of CelerData products, and delivering exceptional customer satisfaction, all while receiving mentorship and hands-on training.

Key Responsibilities

• Customer Support : Assist customers via email, chat, or ticketing systems to troubleshoot and resolve basic technical issues related to CelerData’s products, with guidance from senior engineers.
• Go-Live Assistance : Support customers during project deployments by following established guidelines to ensure smooth adoption of CelerData.
• Issue Diagnosis : Learn to identify and resolve common issues, such as query performance or basic integration challenges, using diagnostic tools and team resources.
• Technical Guidance : Provide clear advice to customers on basic StarRocks and CelerData configurations, data queries, or integrations with tools like BI platforms.
• Case Documentation : Record customer interactions, issues, and resolutions in our support system to build a knowledge base and improve processes.
• Feedback Contribution : Share customer feedback with the team to help improve StarRocks’ usability and support resources.
• Knowledge Sharing : Contribute to creating support materials, such as FAQs or troubleshooting guides, to help customers and streamline support.
• Learning and Growth : Participate in training sessions to develop expertise in SQL, StarRocks/CelerData, and cloud technologies, with opportunities to shadow senior engineers on complex cases.

Qualifications

Education : Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field (graduated 2024 or 2025).

Technical Skills :

• Basic knowledge of databases, SQL, or data analytics concepts (from coursework, projects, or internships).
• Familiarity with Linux/Unix commands or cloud platforms (e.g., AWS, GCP, Azure) through academic or personal projects is a plus.
• Willingness to learn about analytical databases (e.g., StarRocks) and real-time analytics tools.

Soft Skills :

• Strong problem-solving mindset with a proactive attitude toward learning and tackling challenges.
• Clear written and verbal communication skills to interact professionally with customers and team members.
• Collaborative spirit, eager to work with and learn from cross-functional teams.

Experience : No prior professional experience required; relevant internships, academic projects, or open-source contributions are highly valued.

Bonus Points :

• Exposure to scripting (e.g., Python, Bash) through coursework or personal projects.

Job Tags

Similar Jobs