Job Description

Supply Chain Analyst

Working out of our SERVICE TODAY Branch location in Federalsburg MD

Full Time - Hourly position - Part of our Warehouse Operations Team!

Job Description: As an Inventory Analyst at STI Service Today, you will play a crucial role in optimizing our inventory management processes and ensuring accurate stock levels and prices to support our operations. You will be responsible for the following areas:

• Monitoring inventory movements
• Analyzing data trends
• Accurately capturing and maintaining data
• Implementing strategies to minimize stock discrepancies and maximize efficiency

Key Responsibilities:

• Utilize Service Titan software to maintain and update inventory records, ensuring accuracy and consistency.
• Conduct regular audits of inventory levels and reconcile discrepancies between physical inventory and records.
• Analyze inventory data to identify trends, track consumption patterns, and forecast future inventory needs.
• Update and manage truck templates through collaboration with internal stakeholders.
• Collaborate with purchasing and logistics teams to optimize inventory levels and minimize stockouts or excess inventory.
• Develop and implement inventory control procedures and best practices to improve efficiency and reduce costs.
• Generate reports and present findings to management, providing insights and recommendations for inventory optimization.
• Monitor and maintain inventory accuracy through cycle counting and regular physical inventory checks.
• Ensure price list accuracy and alignment with negotiated terms for all LTP locations while reporting any pricing inconsistencies to management.
• Stay informed about industry trends and best practices in inventory management to propose continuous improvements.
• Verify receipts accuracy between Service Titan and Intacct & resolve any export errors.
• Record system-related errors as a result of human error and escalate to management through weekly reporting.
• Adjust stocking levels in warehouses to reflect annual usage based on historical data on a quarterly basis.
• Create and maintain standard operating procedures.
• Review requests and assign taxonomy for new material additions to Service Titan.
• Perform all other duties as assigned by management.

Requirements:

• Proven experience as an Inventory Analyst or similar role, with specific experience using Service Titan.
• Strong analytical skills with the ability to interpret complex data sets and identify trends.
• Proficiency in inventory management software (Service Titan experience strongly preferred).
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong communication skills with the ability to collaborate cross-functionally and present findings to stakeholders.
• Detail-oriented mindset with a focus on accuracy and problem-solving.

What We're Looking For:

• Proven ability to lead and inspire a team of HVAC professionals
• Strong background in service operations, customer service, or sales (minimum 3 years in management)
• Hands-on knowledge of HVAC systems and field operations
• Strong organizational, problem-solving, and decision-making skills
• Technically competent with inventory, warehouse procedures, and CRM/field service platforms (ServiceTitan experience a plus)
• Comfortable balancing fieldwork and office-based responsibilities
• Willingness to work extended hours, weekends, and travel to support team needs

Qualifications:

• MUST HAVE residential home service experience: Plumbing, HVAC, Electrical, Remodeling, etc
• 3+ years of leadership experience
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Strong communication, leadership, and team-building skills
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to lift up to 50 lbs and travel as needed for site visits or branch support

Why Join Service Today?

• Competitive salary based on experience + bonus opportunities
• Full benefits including health, dental, vision, and life insurance
• 401(k) with company match
• Short- and long-term disability coverage
• Paid time off, holidays
• Supportive, high-growth work environment with leadership development opportunities

Ready to lead a top-tier service team and make an impact in a company that values performance, teamwork, and customer satisfaction? Apply today.

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) with Company matching
• Short-Term and Company-Paid Long-Term Disability Insurance Plans
• Company-Paid Life Insurance
• PTO & Paid Holidays
• Team Atmosphere
• Employee Assistance Program (EAP)
• Referral Bonus Program
• Pet Insurance and more!

If you want to be part of something bigger than just a job make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

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