Job Description
Robert Half is seeking a ServiceNow Consultant to assist with a ServiceNow implementation.
This position will provide technical leadership and support in the implementation and support of key enterprise services for the IT department. The immediate focus of this position is to assist the ServiceNow implementation effort. In addition to the system implementation, this effort will also include the development of a post-implementation service model which this position will play a key role in supporting. Once the implementation is complete, this position’s focus is expected to shift to developing and supporting the implemented product.
As the ideal candidate for this position, you will play a pivotal role in transforming the IT service management landscape with the implementation of ServiceNow. Specifically, you will work together with a dynamic team of technical professionals, functional experts, and collaborate closely with the Product Lead, stakeholders and the vendor to ensure successful deployment, integration, and on-going support of ServiceNow, tailored to meet the department's needs. Your expertise in service development, implementation, architecture, configuration, and customization will drive innovation and efficiency within the organization using ServiceNow and other services that you will support.
Other duties as needed
Interviews are currently being conducted, for immediate consideration please apply
The successful candidate will have:
•5+ years of experience in IT service management, with a focus on implementing, configuring, and customizing ServiceNow solutions.
•Proven track record of leading successful ServiceNow implementations from inception to completion, preferably within a large-scale organization or educational institution.
•ServiceNow configuration and/or development
•Experience with ITIL framework and IT service management processes (e.g., Incident Management, Change Management, Problem Management). ITIL Certification is a plus
•ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified System Administrator (CSA), or Certified Application Developer (CAD) are highly desirable.
•CMDB (configuration management database) +
•Strong understanding of application architecture, configuration, scripting (JavaScript), and integrations (Boomi, REST, SOAP, MID Server).
•Knowledge and experience with application development (HTML, CSS, JavaScript, PHP) and database design (SQL Server, Oracle SQL).
•Experience with DevSecOps including its principles, code versioning, continuous integration, and continuous deployment/delivery.
•Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and translate business requirements into technical solutions.
•Demonstrated leadership abilities, including team management, project planning, and resource allocation.
Servicenow configuration or development specialist
Background required prior to employment
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