Operations
**Service Delivery Manager**
Preston (PR4 0HF) / Home-Working
Service Delivery Manager Preston | Job ID: 2104 | Up to 45,000 per year
Role Details
We have an exciting opportunity for a **Service Delivery Manager** to join our team.
**Location: Preston (PR4 0HF), Home/Office Working**
**Salary: Up to 45,000, plus on-call allowance**
**Hours: 40 hours (Monday to Friday) + On-call**
**Service Delivery Manager ** The Role:
The ideal candidate for the role will be customer-focused, a team player and will have existing experience in service delivery and managing a team effectively.
The purpose of the role is to improve service delivery with high customer satisfaction as well as playing a key role in the effective operation of the Service Desk.
The role is a mix of home working and working from our Head Office.
**Service Delivery Manager ** Key Responsibilities:
* Monitor overall performance of services
* Collaborate with senior managers on account management and growth
* Work with the client and Service Desk to identify and manage service improvement activities
* Create reports for internal and external purposes on request
* Lead and manage regular service reviews with clients
* Own client call backs after project completion with appropriate management to ensure client satisfaction
* Responsible for the effective operation of the Service Desk, directly leading, mentoring, and supporting the Service Desk Leads where necessary
* Take responsibility of induction and training needs of new starters
* Handle any client complaints dealing with in a timely and professional manner
* Own major incidents with escalation to appropriate resolving team through to service restoration
**Service Delivery Manager ** You:
* The ability to build strong and professional relationships with key clients staff and internal colleagues
* Experience of service transition within organisations
* Strong verbal and written communication skills
* Ability to adapt to change and will take ownership & responsibility
* Must be able to work proactively and under pressure
* Excellent reporting skills with a keen eye for attention to detail
* Ability to deliver service-related presentations
* Confident in delivering training for internal staff
**Service Delivery Manager** Skills and Experience:
**Essential:**
* Minimum of 5 years progressive experience in an MSP environment
* Minimum of 3 years Management experience
* Full UK Driving Licence
**Desirable:**
* ITIL qualification
* Qualifications in IT discipline
* Implementation and / or working within ISO standards
**The comprehensive package of benefits we offer includes:**
* Competitive salary based on skills and experience
* 25 days holiday per year plus bank holidays
* Free home internet
* Spacious canteen area including healthy free snacks, drinks, and coffee machine
* Regular team social events including amazing Christmas parties and Family Fun days
* Remote/Homeworking
To submit your CV for this exciting **Service Delivery Manager** opportunity, please click Apply now.
**Role Contact**
**Speak to Natalie Day**
HR Manager
**Apply for Service Delivery Manager**
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