Job Description

Job Description (Posting).

Service Delivery Manager (1.) To define Program Plan, objectives, timelines, its Governance structure and adopt program process and methodology based on complexity (2.) To establish and ensure clear and concise program communication and periodic reporting of KPIorOLAor orMetrics to all stakeholders. (3.) To identify, manage and escalate program level risks and issues for smooth delivery of the program (4.) To lead, manage, develop and engage the project managers of multi-disciplinary teams so as to deliver simpleormedium program with multiple inter-dependent project components. (5.) To participate in Change Control Board reviews, in reviewing the requirement changes and approving the same (6.) To proactively engage with the client to understand the business engagements as well as manage key Program Partners or Stakeholders interests for smooth integration orimplementation of the program and achievement of its objectives.

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