Job Description

Job ID: 2826177 | Amazon.com Services LLC

Amazon Prime serves over 200 million members across 24+ countries and is at the heart of Amazon’s explosive growth. In 2024, Prime is investing in transformational capabilities to:

1. Accelerate Prime’s growth further, making Prime relevant and accessible to every individual everywhere in the world;
2. Differentiating its value proposition across segments and geos;
3. Empower every Amazon business to accelerate its growth through Prime;
4. Pave the way for Prime and Amazon’s entry into new ways to delight customers and members.

To take Prime’s growth and impact to the next level, we are looking for a Senior Product Manager to lead product development for Prime Retention.

Key job responsibilities

This role will lead Prime retention interventions across Amazon by building and optimizing the customer membership experience. This role is for you if you are looking for transformative role change, and if you enjoy Thinking Big, Inventing, Influencing, and Delivering Results. This leader will lead the ideation, design, development, and ongoing management of Prime membership CXs to deliver sustainable and profitable membership retention. This role is inherently cross-functional. You will work closely with engineering, project management, design, finance, legal, business development, customer service, content acquisition, and executive teams to enhance the Prime member experience. This role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide.

Key job responsibilities

• Deliver incremental paid membership goals through owning and building new Prime products and CX capabilities.
• Scale and deliver the passenger customer experience across Prime locales worldwide.
• Partner closely with Member Growth Tech and other Prime and non-Prime engineering teams to develop scalable capabilities that serve Prime and partner businesses.
• Collaborate with multiple internal and external cross-functional stakeholders (BPC, WW teams, Benefit partners, CPX etc.) to influence roadmaps and deliver cross-org impact.

BASIC QUALIFICATIONS

• Bachelor's degree.
• 4+ years of product or program management, product marketing, business development or technology experience.
• Strong analytical and quantitative skills; ability to use data & metrics to back up assumptions, recommendations, drive action.
• Proven communication and collaboration skills that enable you to earn trust at all levels; ability to influence stakeholders.
• High degree of organization and ability to manage multiple, competing priorities simultaneously.
• Experience in building and improving CX for members, customer facing products/platforms and data products.
• Experience managing technical products or online services, feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.

PREFERRED QUALIFICATIONS

• Master's degree.
• Experience with membership programs and/or leading the customer growth funnel for a digital business.
• Experience with building or operating a high-impact global product for 2+ years, leading L8/L10 reviews independently.
• Excellent written and verbal communication skills with a proven ability to present in a clear, concise manner to a variety of audiences.
• Expertise in making data driven decisions; experience in SQL is a plus.
• Direct partnership with engineering teams in a prior role.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: November 10, 2024

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