Job Description
Job Description:
Pay Range: $80hr - $96.30hr
Responsibilities:
Test Script Creation And Execution: - Develop comprehensive test scripts based on functional specifications and business requirements.
- Conduct detailed testing (SIT, UAT) tvalidate system functionality, performance, and user experience.
- Collaborate with stakeholders tensure all scenarios, including edge cases, are tested and documented thoroughly.
- Execute test cases across different environments and track defects, working with the development team tresolve issues.
Field Service Concepts And Quick Learning:
- Demonstrate a rapid learning ability tunderstand business needs related tfield service operations, including scheduling, dispatch, work order management, asset management, and mobile functionality.
- pply field service best practices and concepts tensure that the Salesforce Field Service Cloud, ServiceMax (Asset 360), and related applications are effectively tested tmeet operational objectives.
- Quickly adapt tnew business requirements and project needs, contributing ttesting efforts from day one.
Collaboration And Testing Support:
- Work closely with business stakeholders, developers, and other team members tensure the successful testing and validation of new features, updates, and integrations.
- Provide feedback tdevelopment teams on potential system improvements based on testing results and user feedback.
- Ensure that all testing activities are completed within project timelines and meet the required quality standards.
Issue Tracking And Defect Management:
- Track and manage defects identified during testing, providing clear documentation of issues, including steps treproduce and impact analysis.
- Collaborate with development and technical teams tresolve defects in a timely manner.
- Conduct regression testing as needed tensure that new system changes dnot impact existing functionality.
Quality Assurance And Continuous Improvement:
- Continuously evaluate testing processes and tools, proposing improvements tenhance efficiency and test coverage.
- Ensure that testing aligns with business requirements and field service processes.
- Document and report on testing progress, including defect status and test results, tproject stakeholders.
Training And Knowledge Transfer:
- Participate in user training sessions tunderstand real-world application and gather additional insights for testing purposes.
- Share knowledge and best practices related ttesting strategies and tools with team members and stakeholders.
Qualifications Experience:
- 8+ years of experience in a Business Analyst role, with a focus on testing Salesforce Field Service Cloud, ServiceMax (Asset 360), or related Salesforce applications.
- Hands-on experience in creating test scripts, performing system integration testing (SIT), and user acceptance testing (UAT).
- Experience with Salesforce Field Service concepts, including asset management, work orders, scheduling, dispatching, and mobile workforce management.
- Familiarity with ServiceMax (Asset 360) and its integration with Salesforce is highly desirable.
Skills:
- Strong understanding of Salesforce Field Service Cloud and ServiceMax (Asset 360) features and functionality.
- bility tquickly learn business requirements and apply field service concepts ttesting and validation.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication skills, with the ability tarticulate test results and issues tboth technical and non-technical stakeholders.
- Experience with Agile/Scrum methodologies is a plus.
Certifications:
- Salesforce Certified Field Service Consultant (preferred).
- Salesforce Administrator or Salesforce Service Cloud certifications are a plus.
- ServiceMax (Asset 360) certifications are highly desirable.
dditional Attributes:
- Quick learner with the ability rapidly understand business needs and field service concepts.
- Highly detail-oriented with a passion for ensuring system quality and project success.
- Strong interpersonal skills with the ability twork effectively with cross-functional teams.
- Self-motivated with the ability manage competing priorities and deliver results within tight deadlines.
Cynet Systems
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