Job Description
Fastest-growing neighborhood bakery cafés in the world. Bakery Cafes bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience.
Now hiring an exceptional Bakery Cafe General Manager.
KNOWLEDGE AND RESPONSIBILITIES
Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions.
Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.
Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.
Hires, trains and supports cafe management and cafe staff.
Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.
Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.
Fosters high staff morale and effective performance management.
Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners. Maintains an open door policy at all times and facilitates proper communication between all departments.
Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.
Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
Develops and implements creative strategies to increases revenue.
Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables.
Provides consistent and superior food & beverage experience.
Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company’s safety policies are followed.
Monitors cafe appearance and ensures problems are resolved expeditiously.
Must become certified in the Paris Baguette specified food safety program within 30 days of employment.
Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
Other duties may be assigned
WHAT YOU NEED TO HAVE
Bachelor’s degree or equivalent preferred and a minimum of 2-3 years’ general management.
2-3 years of progressive management experience with staff supervision required
Relevant experience or equivalent combination of education and experience is also acceptable.
Thorough knowledge of working POS register systems.
Possess a high level of profit and loss capability, and sales and marketing skills and abilities.
P&L capability and sales/marketing skills and abilities.
Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio.
Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships.
Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high performance standards.
High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven.
Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment.
Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
Hospitality Pro Search is a leading executive search firm dedicated exclusively to the hospitality industry. With a global reach, we specialize in placing top-tier management talent in restaurants, hotels, resorts, entertainment venues, and private clubs.
From department heads to executive-level leadership, we recruit across all management levels, connecting our clients with exceptional professionals who drive results and elevate guest experiences. Apply directly online at hprosearch.com or send us your resume to royl@hprosearch.com to take the next step in your hospitality career.Hospitality Pro Search is a leading executive search firm dedicated exclusively to the hospitality industry. With a global reach, we specialize in placing top-tier management talent in restaurants, hotels, resorts, entertainment venues, and private clubs.\r\n\r\nFrom department heads to executive-level leadership, we recruit across all management levels, connecting our clients with exceptional professionals who drive results and elevate guest experiences.\r\n\r\nApply directly online at hprosearch.com or send us your resume to royl@hprosearch.com to take the next step in your hospitality career.
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