Job Description

Anticipated hourly range:  $20 per hour - $23 per hour

Bonus eligible:   No

Benefits:   Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:  03/27/2024 *if interested in opportunity, please submit application as soon as possible.

Location:  Remote, or could work out of depots if applicable

Shift/ Schedule : 40 hrs/wk. 3 to 5 days a week, including weekends and holidays. Must have availability for all 7 days of the week. 8 to 10 hours per day.

Velocare – Remote Dispatcher

Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country. 

What Operations contributes to VelocareTM

Velocare relies on small-format facilities to operate our distributed supply chain solution. This role is responsible for remotely creating and dispatching work orders to send to field personnel to execute. performing and controlling a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks, etc. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally.

Responsibilities

• Given the 7-day/wk, 18 hrs/day operating schedule required by the customer, will generally serve in a consistent weekly schedule of 3 to 5 days, but will change with business needs or to cover team time off
• Utilize systems to create work orders for field operations based off of orders provided from channel partners
• Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders
• Ensure accuracy of work order creation
• Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging
• Ensure quality service is provided to both customers and Velocare field personnel, including prompt follow-through on correspondence. Common correspondence includes: inquiries related to products on work orders, delivery time change requests, service and quality issues, platform questions, and maintaining inventory in levels in designated areas.
• Show empathy and compassion for customers/ field personnel in every situation. 
• Perform problem solving to help with customer or field personnel inquiries
• Contribute towards Velocare innovation and continuous improvement to improve the quality of our service to our customers and patients.
• Identify opportunities to improve efficiency while providing flawless transactions and services
• Other duties may be assigned.
  
   

Qualifications

• High school diploma, GED or equivalent, or equivalent work experience preferred
• 1-2 years related experience, preferred
• Effective customer service and communication skills 
• Strong knowledge of Microsoft Office products
• Healthcare experience beneficial

What is expected of you and others at this level

• Create, coordinate, and communicate work orders from customers to Velocare field personnel
• Problem solve issues from Velocare field personnel with the customer or other Velocare teams
• Efficiently dispatch work orders to Velocare field personnel, taking into account geography, traffic, and time needed to perform tasks
• Frequently interacts with customers and field personnel via phone, email, platform messaging, and instant messenger
• Administers and executes policies and procedures
• Ensures customers and field personnel operate within guidelines
• Working knowledge that decisions and actions have a direct impact on customers, patients, and Velocare employees
• Interactions normally involve information exchange and basic problem resolution
• Ability to be attentive and responsive for the duration of your scheduled day under minimal supervision.
• Function in a high-speed environment with multiple tasks being handled within proximity to one another.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Work experience placement, Local area, Work from home, Flexible hours, Shift work, 3 days per week,

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