Job Description

Akkodis is MYNT Onboarding Specialist / POS Software Onboarding Specialist

for a full-time position with a client Location: Boothwyn, PA (100% Onsite).

Pay/Salary Range: $18-20/HR on w2(The salary may be negotiable based on experience, education, geographic location, and other factors)

Job Title: POS Software Onboarding Specialist

Location: Boothwyn, PA (100% Onsite)

Type: Direct Hire

Description

As a POS Software Onboarding Specialist, your primary job function will be to provide industry-leading customer service, including remote installation support, software training, menu creation and technical support, on our point-of-sale terminals and peripherals via phone, remote desktop and email to our dealers and end users.

Roles & Responsibilities:

• Provide a positive customer experience through the entire project process from installation to go live.
• Guide customers through the remote installation of MYNT POS systems, including hardware, network, and software set-up.
• Assist customers with creating and making changes to menus.
• Provide remote training for our POS systems.
• Provide technical support to dealers and end users.
• Provide troubleshooting and analysis support via phone and email.
• Perform remote desktop sessions to aid in troubleshooting process.
• Record detailed notes on hardware/software issues.

Qualifications:

• 2-year technical degree or equivalent experience.
• Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
• Extensive computer hardware and software knowledge.
• Ability to proficiently troubleshoot technical hardware issues.
• High attention to detail with the ability to learn on the fly.
• Friendly professional personality with ability to keep composure during difficult calls.
• Excellent organizational skills and the ability to prioritize tasks appropriately.
• Experience with Salesforce or other CRM preferred.
• Point of Sale software experience is a plus.
• Experience training/introducing end users to Software programs is a plus
• Bilingual (English - Spanish) is strongly preferred.

Benefits include but are not limited to:

• Medical/Dental/Vision
• 401K
• PTO/Paid Holidays

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

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