Job Description
About Piedmont Health Services
Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.
What's an FQHC?
Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.
Job Title – Patient Care Coordinator
Department - Operations
Reports to – Center Manager
Benefits -
About Position: Performs the following functions for the patient: Check-in, registration, completes EMR documentation, collects payments, qualifies patient for sliding fee, collects patient demographics, and provides in-person and telephonic customer service. Additionally, supports the clinical team by assisting with clinical documents.
Work Location: 4 days (32 hours) at Sylvan Community Health Center and 1 day (8 hours) FLOAT
Schedule: Full Time - 40/hours per week
Monday: 8:00am – 7:30pm, Tuesday-Wednesday: 8:00am – 5:00pm, Thursday: (FLOAT) 8:00am-5:00pm, Friday: 8:00am - 2:00pm, Saturday: 8:00am – 1:00pm (1-2 Saturday's required monthly)
(No Remote Option)
Duties/ Responsibilities -
Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records.
Assures completion of the registration process.
Check-out patients and completes necessary close documentation.
Answers center phone calls in a timely, professional and efficient manner.
Demonstrates understanding of HIPAA and release of medical information.
Schedules patient appointments.
Collects office visits payments.
Attends Center staff meetings and other corporate trainings/meetings as necessary.
Performances all others duties as assigned or needed.
Administrative Duties – All other duties as assigned.
Understands all codes and drills.
Qualifications -
Education: Diploma, High school diploma
Current/valid License: None
Required: Spanish speaking
Excellent communication skills required.
Preferred experience: Preferred one to two years of customer service in health care setting.
**May have a combination of both education and experience
Pay Range: $16.43 - $22.08
EEO Statement
Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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