Job Description The Mississippi Department of Child Protection Services (MDCPS) is dedicated to providing services to those in need by optimizing all available resources to sustain family units and encourage traditional family values, thereby promoting self-sufficiency and personal responsibility for all Mississippians. MDCPS manages protective programs for Mississippi's children, youth, and their families by offering a wide range of family-centered services aimed at strengthening the family system. The State is facing several challenges in preparation for the Pathways implementation, including but not limited to, a lack of confidence in the system capabilities, significant delays in development for interfaces along with the financial engine, and multiple schedule changes. A pre-SIT cycle performed by the Solution Provider highlighted key concerns regarding insufficient pass rates for tests (60%), deficiencies in regression testing, a lack of automated testing and the potential for performance issues at go-live. Additionally, the current Pathways schedule does not include a buffer for possible development slippage, thereby increasing the potential risk for lower quality testing in SIT or a possible compression of the UAT schedule if entrance criteria is not met on time. The risks identified above highlight the criticality for comprehensive and focused User Acceptance Testing. Project Overview The purpose of the Pathways project is to implement a fully functional and responsive CCWIS solution aligned with the six components of the Mississippi Child Welfare Practice Model, fostering productive and empowered staff. As a COTS solution, Pathways will enable financial and administrative operations, interface with external state and federal systems, and comply with federal CCWIS requirements. UAT testing is a critical component of the Pathways project's success. The mission of the testing team is to ensure that Pathways functions effectively and intuitively, free of significant issues, so end users can fully utilize its capabilities. The quality assurance provided by UAT helps mitigate risks and enhances the project's ROI by identifying and resolving deficiencies early, reducing post-production maintenance costs, and boosting user confidence and system adoption. Currently, MDCPS has a UAT Lead resource actively monitoring SIT and preparing for UAT. This resource will oversee the UAT Master Test Plan and manage the UAT Testing Team. Additional MDCPS resources will be assigned to provide a clinical perspective during user acceptance testing. To maintain positive momentum with Organizational Change Management (OCM) and prevent disillusionment, the UAT testing team will perform initial testing of Pathways independently before involving MDCPS staff and SMEs. This phased approach will allow the team to identify and resolve bugs and usability issues, ensuring the system is more stable and less prone to errors by the time SMEs begin their testing. This strategy not only improves the testing experience for MDCPS staff but also strengthens the likelihood of successful adoption by delivering a more refined and reliable system that meets functionality, usability, security, and real-world applicability requirements. Acceptance Criteria Milestones/Deliverables must be submitted for approval into the VMS dotStaff upon completion. Email, hand delivery, postal service submittals are considered incomplete. Mississippi Department of Child Protection Services (MDCPS) will have 10 working days to review/validate the deliverable and either notify Vendor of acceptance in writing or provide Vendor a detailed list of deficiencies that must be remedied prior to approval of the deliverable. MDCPS reserves the right to take additional time to review submitted deliverables if it's in the best interest of the department to do so. In the event MDCPS notifies the Vendor of deficiencies, the Vendor shall make necessary corrections within five working days unless MDCPS consents in writing to a longer period of time. MDCPS has 10 working days to review and accept or reject the corrected deliverable. If MDCPS deems the corrected deliverable(s) as not acceptable MDCPS reserves the right to terminate the SOW contract with the selected vendor and payment for the unacceptable deliverable(s) will not be authorized. While this procedure allows a Vendor two opportunities to correct deliverable deficiencies, MDCPS, at its sole discretion, may choose to allow the Vendor an additional correction cycle if the deficiencies are not substantial or if it is in MDCPS best interest to do so. Pricing Model Hourly Billing Price Model.
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