Job Description
Description:
What We Offer
• Generous pay plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Weekly pay periods
• Closed Sundays and Major Holidays
• Paid Vacation
Purpose:
The Parts Consultant position is the principle contact between the dealership, customer and the Service Department for the sale and delivery of auto parts. The primary job objective is to provide excellent customer service to service technicians, customers and maximize sales of parts and accessories.
Essential Duties:
• Greeting customers and determining their needs
• Using a consultative selling process to match the best parts to the customers’ needs
• Identifying business opportunities to grow parts wholesale business through prospecting and sourcing of new customers using internal and external sales leads.
• Building relationships with parts wholesale customers to meet their needs and provide an excellent customer experience.
• Answer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Provide customers with needed information and offer additional sales opportunities
• Accurately price parts and accessories
• Stock incoming inventory in the correct location
• Maintain the parts department in a clean and orderly manner
• Create and maintain merchandising display to promote product sales
• Perform other duties and responsibilities as assigned.
Firelands Auto Group is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Requirements:
Must Haves:
• Friendly personality, if you don’t love people this is not for you
• Previous parts experience required (2+ years) General Motors preferred
• Enthusiasm
• Honesty (we wish we didn’t have to say this)
• Tremendous work ethic
• Solid organizational skills
• Outstanding communication skills
• Ability to multitask
• Excels in a fast-paced environment
• Computer proficient (CDK experience a plus)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Parts Consultants frequently:
• Stand or sit for longer periods of time
• Walk the dealership lot and showroom floor
• Drive a company vehicle
• Move frequently in and out of vehicles
• Bend, squat, or climb stairs
• Ability to lift up to 50 lbs. occasionally
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