Job Description

About Us

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling. 

A Property & Casualty License, Personal Lines License, Life/Health, or Health License is required for this position.

Key Personality Traits

• High service-aptitude with personal drive to serve/display compassion
• Fondness of organization, order, and process
• Natural ability to manage emotions and show resiliency during a stressful situation
• Dependability

Core Competencies

• Customer Service Aptitude
• Reliability
• Empathy
• Critical Thinking

Skills, Knowledge, and Abilities

• Professional customer service aptitude
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers & information
• Demonstrated ability to utilize computer systems/data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
• Comfortable with independent studies

Benefits

• Pay: From $18.00-$19.00/H (Depending on state and line of business as well as which specific license)
• Work from home
• Expected hours: No less than 40 per week
• Weekends as needed
• Work setting: Remote
• Bonus Opportunities

At this time, Foundever can only offer employment to individuals located in the following states: Do you live in one of the following states? AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Requirements

• A Property & Casualty License, Personal Lines License, Life/Health, or Health License is required for this position
• Please have your NPN ready.
• Preferred 6 months - 2 years of relevant work experience 
• Must be at least 18 Years of age
• Must have HS Diploma or GED equivalent
• Must have open availability during hours of operation
• Professional customer service aptitude
• Basic conflict resolution skills

At Home Requirements

• Foundever will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam. 
• Candidate should guarantee high internet speed and ability to hardwire Internet speeds are under review and requirements could possibly double in the future.
• Self- accountability
• Ownership
• Self-motivated
• Quiet and distraction free work environment
• Cannot be the primary caregiver during training or working hours
• Must be comfortable with being on web camera during training and production
• Candidates are required to use their own devices during for the first week (pre-licensing). Any type of computer or tablet are allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed.

Military Friendly

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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