Job Description
As the
Operations Analyst, OEM Protection & Memberships you will ensure that our OEM protection contracts are creating and functioning as intended for vendors such as Apple, Microsoft, and Samsung. This role additionally supports Best Buy Protection contracts as part of our Membership program. A successful candidate for this role must demonstrate the ability to analyze large data sets and make correlations between reporting data and subscription system statuses to articulate gaps in plan integrity. With this knowledge the candidate must show excellent written and verbal communication skills to inform leadership how the desired customer experience and/or business outcome fell short of expectation. This fast paced, team-oriented role is at the center of Best Buy’s Membership operations growing capability. This role provides opportunities to engage cross-functionally with numerous BBY systems, businesses, and operations teams. This candidate must enjoy combining business strategy with data analytics and technical systems to explain plan performance and issues.
This is a remote eligible role with the option for hybrid if living in the Minneapolis area
What you’ll do - Identify and triage Subscription Management system errors
- Deconstruct and document subscription system errors to determine root cause
- Remediate activation, update, renewal, and other plan life-cycle event errors
- Support retail and cross-function teams’ escalations via support mailboxes and BBY system queues
- Effectively quantify, document, and communicate system errors for OEM protection contracts
Basic qualifications - 2+ years corporate operational and/or system root cause analysis
- 2+ years of problem solving, analytical skills, data curiosity, data mining
- Advanced proficiency with MS Office suite, Excel, PowerPoint
- 1+ years of experience managing multiple tasks/projects and deadlines simultaneously
- Summarizing business and contract opportunities in BBY subscription management systems
Preferred qualifications - SQL reporting query building
- Experience running and modifying a Microsoft Access Database
- Experience building business cases
- Vendor relationship experience
What’s in it for you We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Position Type: Full timePandoLogic. Category:Customer Service, Keywords:Membership Consultant, Location:Minneapolis, MN-55423]]><
Job Tags
Full time, Contract work, Remote job,