Job Description

Technical Support Representative

Schedule: 8:30am to 5pm Monday Through Friday

Responsibilities

• Serve as the primary point of contact by promptly and professionally answering phones, chats, and emails to provide exceptional customer service and support
• Proactively engage with clients on chat, phone, and email to establish strong relationships and provide exceptional customer success support
• Efficiently multitask across different communication channel
• Onboard new customers and document their support activities, ensuring a smooth transition and optimal utilization of products and services
• Develop personal expertise in the subject matter and proprietary technologies offered to effectively assist customers and provide tailored solutions
• Offer ongoing support for optimizing chamber usage and preventive maintenance, ensuring customers achieve the best possible results
• Demonstrate proficiency in using Google Suite and Hubspot for various tasks and responsibilities
• Maintain a high level of professionalism in verbal and written communication, paying meticulous attention to detail
• Provide excellent phone etiquette and customer service, ensuring positive and satisfactory interactions with customer

Education and Experience

• BA/BS degree with 2-3 years of experience
• Able to function in a high transactional sales volume environment
• Proficiency with Hubspot (CRM) and Google suite preferred

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