Job Description

Job Title: Live Chat Agent WFH REMOTEJob Type: Part-timeLocation: Boston, MASalary: $24 to $38 per hourJob Overview:Are you a customer service rockstar who thrives in a fast-paced environment? Do you have excellent communication skills and enjoy helping others? If so, we want you to join our team as a Live Chat Agent! In this role, you will be responsible for providing exceptional customer service and support through our live chat platform. This is a remote position, allowing you to work from the comfort of your own home.Responsibilities:- Respond to customer inquiries and provide timely and accurate information through live chat- Assist customers with product information, order status, and troubleshooting- Escalate complex issues to the appropriate department for resolution- Maintain a high level of customer satisfaction by providing excellent service- Meet or exceed performance metrics such as response time and resolution rateRequirements:- Prior customer service experience, preferably in a call center or chat support role- Excellent written communication skills and attention to detail- Ability to multitask and stay organized in a fast-paced environment- Proficiency in typing and navigating multiple systems simultaneously- High school diploma or equivalentPlease note: In compliance with federal regulations, we are not allowed to inquire about criminal backgrounds for this position.Join our team as a Live Chat Agent and make a difference in the lives of our customers!``We are hiring now!``
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Ernst & Young

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