Job Description
Description Reports to: Community Manager
FLSA status: Non-exempt
Purpose of Job: To assist the property manager with marketing the property to prospective residents, and to assist with resident retention.
Essential Job Functions:
MAXIMIZE REVENUE:
- Ensure that residents fill out all leasing paperwork completely, accurately and on time-Achieve an average closing ratio of 40%
- Ensure the timely collection of rents
- Enter resident activity into Appfolio accurately and in a timely manner-Maintain accurate prospective, current, and past resident files
- Provide customer service to prospective tenants including property tours, telephone inquiries, and performing move-ins.
- Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition.
- Track and follow up with prospective tenants utilizing traffic logs and guest cards -Assist with resident retention by helping organize resident activities, following up on service requests within 24 hours and handling resident complaints.
- Attend training seminars on a regular basis.
- Comply with all Fair Housing and Equal Housing Opportunity requirements.
- Other duties as assigned by the manager and assistant manager.OPTIMIZE CURB APPEAL:
- Promptly notify manager of safety concerns or deficiencies in property appearance-Ensure property is always free of litter
- Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)
Non-Essential Job Functions:
- Climb stairs to inspect above ground-level units.
Knowledge, Skills & Abilities Required:
- Ability to work as a team player
- Ability to resolve conflicts
- Ability to multi-task
- Always demonstrates professional appearance and good hygiene
- Demonstrates customer service skills
- Demonstrates a desire for continuous professional development
- Always demonstrates ethical behavior and integrity
Qualifications:
- High School Diploma or equivalent
- A valid driver's license, reliable transportation, and automobile insurance
Working Conditions:
- Approximately 50% in office environment using computer and phone
- Approximately 50% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.
- May be required to work weekends
Wonder Dog Management
Job Tags
Weekend work, Day shift,