Job Description

Role: L2 Support Engineer (Operations & Release Management)

Location: Chicago, IL (Onsite)



Primary Responsibilities:

Release management:

1. Perform deployments activities and troubleshoot any failures, coordinate with App dev /QA team to ensure builds are made available and enable promotion to higher environments on time.
2. Enforcing and implementing change controls, facilitating collaboration between groups to achieve results quickly.
3. Configuring and administering middleware changes
4. Incident management:
5. Troubleshooting of incidents (L2/2.5) on all environments including resolution and reassignment to L3 (application/infra-Ops) for root cause fix.
6. Monitoring of Batch jobs, alerts (app and infra), and internal dashboard applications.
7. DR Support: Coordinating hardening and testing efforts through DR activities.
8. Identify and automate technical/process improvements. Job Specific / Technical Competencies: Administering Unix VM Hosts
9. Expertise on the Unix (AIX)/Linux environments.
10. Expertise on scripting with bash/shell.
11. Good analytical & Problem-Solving skills
12. Good understanding of Application environment (Troubleshooting issues related to applications hosted on Linux boxes)
13. Experience in handling Java exceptions, Oracle DB errors and similar application failures.
14. Expertise in deploying builds using Software Configuration Management tools, bootstrapped deployments, J enkins, CHEF and Bitbucket and release management activities.
15. Alert handling and monitoring using tools like Splunk and perform triaging of incidents.
16. Good understanding of networking concepts such as Firewall/VPN. Must be able to trace network / connectivity issues that impacts application.
17. Have performed server-side Automation shell scripting, ansible or similar tools.
18. Have experience working on ITSM tools BMC Remedy Helix, Jira
19. Experienced in setting up and administering middleware tools IBM MQ, Kafka and Tibco FTL
20. Security and Quality Orientation, SSL certificate management.
21. Google Cloud will be a plus.
22. Prior experience in Application support is recommended Expected Technical skills: OS: Unix (AIX) / Windows, Scripting and DevOps: PowerShell, Bash/Shell, Jenkins, CHEF, Ansible and Bitbucket, Chocolatey packages and Venafi Middleware: IBM MQ, Kafka and Tibco FTL Networking: concepts of Firewall/VPN Monitoring tool: Splunk, UC4 ITSM tools BMC Remedy Helix, Jira Internet / Web Technologies: Apache, Nginx, JBoss, Tomcat, Microsoft IIS 4-7, Typo3 (Good to have)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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