Job Description

CLARK Material Handling Company is a 100-year-old company and a global leader in the material handling and forklift industry. CLARK is seeking qualified candidates to join our team. This position is an onsite position located in our Flower Mound, TX facility. The primary function of the Junior Salesforce Administrator position is for the day-to-day configuration, support, maintenance, and improvement of our Salesforce system, databases & clouds. The Salesforce Administrator manages and supports system upgrades, patches, testing, and other Salesforce technical projects as assigned. The position will facilitate the configuration and implementation of Salesforce Systems and Clouds and any related components needed by the company and/or users. The position will serve as the primary Salesforce subject matter expert to resolve issues related to the system’s configuration, design, and functionality. Essential Duties and Responsibilities: Data Management: Import, export, and clean data within Salesforce to maintain data integrity and accuracy. Function as Salesforce systems specialist. Provide technical systems support including, but not limited to, diagnosing and resolving problems, unexpected results, or process flaws; perform scheduled activities, recommend solutions, or alternate methods to meet requirements. Reporting and Analytics: Assist in developing and maintaining custom, summary, and matrix reports, dashboards, and other analytical tools to support all departments including sales and management decision-making. Configure, maintain, and support a variety of reports as needed. Process Optimization: Identify opportunities to improve Salesforce processes and workflows, streamlining operations and increasing efficiency. Troubleshooting: Resolve user issues and errors related to Salesforce, providing timely and effective support. Customization: Assist in configuring Salesforce settings, including altering and creating validation rules and Salesforce formulas, maintaining credentials for connected applications, modifying custom objects from managed packages, mapping custom fields with their appropriate data types, and configuring page layouts and Lightning record pages. Training: Provide basic Salesforce training and support to end-users, ensuring they are proficient in using the system with the ability to communicate effectively with non-technical stakeholders. Stay Updated: Keep up to date with Salesforce releases and best practices to maintain the system's effectiveness. Participate in Salesforce user group meetings/conferences, as necessary. Documentation and Process Mapping: Adhere to Agile Methodology best practices by efficiently mapping processes and maintaining thorough, up-to-date documentation to ensure streamlined workflows and scalable continuous improvement. Establish and maintain Salesforce systems security and user permissions based on appropriate role functionality and authority. Maintain Salesforce data confidentiality and integrity in systems by using periodic audits and data analysis. Develop and maintain up-to-date systems user procedures, guidelines, and documentation. Train Salesforce users on new processes and functionality along with new system users as needed. Provide backup Helpdesk support for questions or issues pertaining to Salesforce and its various components. Complete additional Salesforce projects as assigned.

MINIMUM QUALIFICATIONS:

Successfully passing Salesforce Administrator Certification is a MUST. Bachelor’s degree preferred, in computer science or a related major or equivalent on-the-job experience. Minimum 1 year working in a Salesforce environment; a B2B/manufacturing field is preferred. Ability to read, write, and speak the English language to communicate with our users in person, on the phone, and by written communications in a clear, straightforward, and professional manner. Demonstrated knowledge of Salesforce functional operations and information systems, principles, methods, and practices. Knowledge and demonstrated skill in data and database management methods and practices. Familiarity with SOQL and/or Apex is a PLUS. Must have the ability to understand writing code at a high level. Must be detail-oriented, with outstanding tracking and follow-up skills. Must be authorized to work indefinitely in the US without sponsorship. Disclaimer: This position description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job. Incumbents may be required to perform other duties as assigned or as required by the needs of the business. CLARK Material Handling Company retains the discretion to add to or change the duties of the position at any time. Clark Material Handling Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. #J-18808-Ljbffr Clark Material Handling Company

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