Job Description

IT Manager

SUMMARY:
Under the supervision of the Information Technology Administrator, the Service Desk Lead will be responsible for leading the Help Desk team, creating support standards and metrics, and improving the overall quality of support.

About the company and opportunity:

• Our client is an established nonprofit company with over 40years in the business
• Advancement opportunities and they love to promote from within
• Energetic technology team that loves to support and grow together
• Excellent benefits package and yearly raises
• Family-oriented and casual working environment
• Company gatherings and events for employees

DUTIES AND RESPONSIBILITIES:

• Manage the help desk team and evaluate performance.
• Ensure high-quality customer service while promoting end-user satisfaction through managing the helpdesk and technology support process.
• Maintain IT asset inventory.
• Ensure customer service is timely and accurate daily.
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards.

Minimum Requirements :

• Worked in Help Desk and helped build a team
• Active Directory
• Azure
• Leadership Experience
• Certifications is a plus
• Degree is a plus

Creative Financial Staffing

Job Tags

Casual work,

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