Job Description

About the role:

At Surv, we strengthen communities by providing a to-do list membership for aging homeowners. We provide reliable home help for the retiring and aging-in-place population by partnering them with young, service-minded adults who are capable of completing basic jobs such as painting, landscaping, decorations, handyman work and moving.

The Community Manager is the operational integrator of your market. They are a leader helping all their staff rise to success. Starting with leading by example in the field and building the location from nothing to serving tens of thousands of people while providing hundreds of impactful jobs for the next generation.

You Will Be Responsible For:

1. Scorecard Management - Aid in troubleshooting with the responsible team member. Ex. Conversion rate - working with the lead NSA to improve the process
2. LMA of All Staff - Leading and holding your team accountable to hit their goals and complete their to-dos
3. Field Success - Working jobs with your early team to be sure Neighbors are happy and Locals are well-trained. Visiting all first-time customers
4. Training New Staff - Onboarding and supporting new staff as they onboard into the organization unless they have a dedicated manager.
5. Field Management - Optimizing operations in the field to be sure jobs are running smoothly. Mentoring young adults & onboarding new staff
6. CSR/NSA - Handling inbound estimate calls and scheduling of locals

Preferred Skills and Qualifications:

• HS Diploma or GED required
• Bachelors or equivalent experience preferred
• Friendly with good interpersonal skills
• Ability to perform manual labor for extended periods
• 3+ years in various construction fields
• Experience training and managing small teams
• Cost Tracking and estimating
• House call pro or service titan use

Required

• Valid drivers license
• Vehicle for transportation

Working Hours

• Full time
• Monday-Friday, Some Saturday phone calls and jobs occasionally
• Maintain 40-hours

Compensation & Perks

• Salary + Profit Sharing TBD based on experience
• 401k
• Health and Dental

This position will require a background check and drug test to be eligible for hire.

Things we are looking for:

1. Agape (Choosing love to bridge division.)
2. Community (To better. To know. To be known.)
3. Growth Mindset (Embracing feedback to become my best self.)
4. Finish Strong (The home stretch is the hardest and most important part.)
5. Full Life (Committed to the journey of purpose and intentional living in all things.)

• Ability to keep track of how all decisions on the ground effect the long-term profitability of the market
• Ability to lead, cultivate, manage, and hold accountable a large team of young people
• Ability to make Neighbors happy with the quality of work provided by Surv

Why join Surv?

As a leader, you will have many opportunities to explore and discover your interests and talents while engaging in a wide range of tasks and projects. This will enable you to not only gain valuable experience, but also broaden your skills and enhance your personal and professional growth. Our strong belief in the power of teamwork and collaboration is the foundation of our business, driven by our commitment to the community.

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