Job Description

Job Description

Job Description

Salary: $24.44 - $29.48 per hour (Depending on Experience) / Additional Differentials Must Qualify

Job Title:Information Technology (IT) Specialist
Department:Information Technology
Location:Ukiah, CA
Status:Full-Time, Non-Exempt
Hours:40 hours per week
Salary:$24.44 - $29.48 per hour (Depending on Experience) / Additional Differentials Must Qualify
Open Date:October 23, 2025
Close Date:Open until filled

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview:
Were looking for a skilled, service-minded individual who is as comfortable updating systems and troubleshooting software issues as they are reconciling systems and managing essential clerical tasks. This is a unique opportunity for someone who enjoys a balanced role, being approximately 50% technical support and 50% administrative/clerical work.

About the Role:

The IT Specialist plays a key part in ensuring the smooth operation and security of our agencys technology infrastructure. Youll be working alongside two full-time technicians who focus on hands-on technical tasks, while your role bridges the gap between support, coordination, and administration.

Key Responsibilities:

• Install, configure, and update software and hardware across our systems.
• Serve as a primary point of contact for IT support, helping staff resolve technical issues efficiently through our internal helpdesk system, Freshworks.
• Document technical problems and resolutions to maintain accurate records and elevate recurring issues or trends.
• Collaborate with both internal team members and external vendors to ensure project timelines, updates, and service agreements are on track.
• Conduct regular system maintenance in our internal systems, including Microsoft 365.
• Create, manage, and distribute data-driven reports that help guide decision-making and continuous improvement across the department.
• Assist with administrative and clerical functions, including department purchasing and financial processes, organizing training sessions, tracking asset inventory, and preparing documentation for audits or budget planning.
  

What Were Looking For:

Were seeking a candidate with a well-rounded background who is comfortable toggling between tech and administrative duties without missing a beat.

The right person will have:

• At least one year of IT support experience in a professional setting.
• A working knowledge of computer hardware, software, and networking systems.
• Strong troubleshooting skills and the ability to communicate technical information clearly to non-technical users.
• Experience managing documentation, organizing digital files, and updating systems.
• A proactive mindset and the ability to prioritize tasks in a dynamic environment.

Bonus Points If You Have:

• Familiarity with ticketing/helpdesk systems and automation tools.
• Experience in an administrative support or hybrid tech/clerical role.
• Comfort conducting staff training or writing user guides.
• A customer service mindset with a focus on efficiency and follow-through.
  

Conditions of Employment:

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Drivers License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with DOJ, CACI, FBI, CCL.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Training Provided:

• Comprehensive onboarding including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.

Benefits:

• Comprehensive benefits package available.

To Apply:
Please visit our website atRedwood Community Servicesto apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.

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