Job Description

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Part-time.

Responsibilities

•Manage guest check-ins and check-outs appropriately
•Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
•Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
•Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
•Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications

•Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
•Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels.
•Strong customer service skills with a guest-focused approach.
•Availability to work flexible schedules, including weekends and holidays.
•Physical ability to stand, walk, and lift up to 25 pounds as needed.

Job Tags

Part time, Flexible hours, Shift work,

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