Job Description

Home Retention Counselor I – Bilingual (Spanish/English) | Temp-to-Perm Opportunity

Location: Harrisburg, PA (Hybrid – 3 days in-office)

Employment Type: Temp-to-Perm (6–12 months before permanent hire)

Pay: $43,880 (Non-negotiable)

Hours: First shift, with one evening per week (10:30 AM – 7 PM)

Abel Personnel is supporting our client in their search for a Bilingual (Spanish/English) Home Retention Counselor I to assist homeowners in exploring loss mitigation options. This temp-to-perm opportunity is ideal for someone with 0-2 years of experience in customer service, financial services, or collections who is looking to build a career in mortgage servicing.

Responsibilities

• Manage an auto queue of Non-FHA and FHA loans that are 15-60 days delinquent
• Make 160+ calls per day to borrowers, explaining payment and loss mitigation options
• Document all activities and update borrower information in the system
• Send emails and letters encouraging borrower engagement
• Respond to voicemails and assist with NSF (non-sufficient funds) cases
• Provide bilingual support in Spanish and English, including translating letters and emails
• Research and update borrower contact information as needed
• Work one evening per week (10:30 AM – 7 PM)

Qualifications

• Fluency in Spanish and English (spoken and written)
• 0-2 years of experience in collections, customer service, or financial services
• Strong problem-solving and negotiation skills
• Ability to handle a high-volume call environment with professionalism
• Detail-oriented with excellent documentation skills

Why Consider This Role?

• Hybrid schedule – Three days in-office, two days remote
• Great opportunity for entry-level candidates looking to gain experience in financial services
• Temp-to-perm pathway with potential for long-term stability (6–12 months before permanent hire)

If you or someone you know is looking to gain experience in mortgage servicing and meets the language requirement, this could be a great opportunity.

To learn more or apply, contact us today.

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