Job Description

THE COMPANY

Our client is a distinguished leader in cross-border logistics between the US and Mexico, offering comprehensive solutions that span customs brokerage, freight forwarding, e-fulfillment, and 3PL services. They have evolved into one of the top integrated logistics providers in the region, dedicated to operational excellence and customer satisfaction. With a strong emphasis on innovative solutions, they have expanded operations to most major ports on the US-Mexico border.

THE POSITION

The Head of the US Customs Broker business unit will oversee customs clearance processes, ensuring compliance with CBP regulations and fostering strong relationships with regulatory bodies. Responsibilities include managing financial health, developing compliance teams, defining operational controls, and supporting sales efforts. The role focuses on improving service quality, engaging with industry stakeholders, conducting HTS classification, and implementing cost-reduction strategies through trade agreements.

Main Responsibilities:

• Handle Customs Clearance and Ensure Compliance with CBP Regulations: Oversee customs clearance processes, ensuring compliance with US Customs and Border Protection (CBP) regulations. Prepare and submit necessary documentation and mitigate compliance risks.
• Foster and Maintain a Good Relationship with CBP: Cultivate professional relationships with CBP officials to facilitate smoother interactions and expedite the clearance process.
• Maintain a Healthy P&L: Monitor and manage the Profit & Loss statement, implementing cost control measures and identifying revenue opportunities.
• Develop Compliance/Classification Teams: Build and lead teams dedicated to customs compliance and accurate tariff classifications. Provide training and support to ensure team effectiveness.
• Define and Implement Operational Controls: Establish and enforce operational controls to ensure efficiency and accuracy in customs-related processes.
• Support Consultative Sales of the Business Unit: Collaborate with the sales team to provide expert advice and support, understanding client needs and offering tailored solutions.
• Elevate the Quality of Service to External/Internal Customers: Continuously improve service quality by addressing customer feedback and resolving issues promptly.
• Develop Institutional Relationships and Industry Leadership: Engage with industry bodies and stakeholders to position the company as a leader in the customs brokerage industry.
• Conduct HTS Classification and Manage Bonded Carrier Transactions: Accurately classify goods using the Harmonized Tariff Schedule (HTS) and manage bonded carrier transactions.
• Implement Cost-Reduction Strategies and Minimize Duties Through Trade Agreements: Identify opportunities to reduce costs and minimize duties by leveraging trade agreements and cost-saving measures.

THE CANDIDATE

• Licensed Customs Broker with extensive experience in US customs procedures.
• Fluent in both English and Spanish.
• High IQ and Emotional Intelligence (EI).
• Strong interpersonal skills, including servant leadership and interdepartmental influence.
• Excellent communicator, capable of participating in sales processes.
• Highly organized and strict with customs compliance.
• Proactive, empathetic, and able to work synergistically.
• Experience across various industries and familiarity with American corporate environments.
• Strong knowledge of tariff classification, duty rates, and related regulations.
• Proficiency in automated processing systems and customs software.

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