Job Description
PURPOSE: Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.
ESSENTIAL FUNCTIONS: - 50% Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
- 20% Supports operations systems by providing operating information to customers; answering questions; providing training.
- 20% Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation,
- 5% Verifies operations systems by developing testing methods; conducting and documenting tests.
- 5% Improves operations analysis job knowledge by attending training sessions; reading technical publications.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education Level: Bachelor's Degree
- Education Details: Business Administration
- Experience: 2 years experience in (level 2 or above) operational role.
- In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications - Knowledge, Skills and Abilities (KSAs)
- Ability to recognize, analyze, and solve a variety of problems., Proficient
- Highly proficient in Microsoft Office and similar applications., Proficient
- Organized, detail-oriented while meeting strict deadlines. , Proficient
- Excellent communication skills both written and verbal., Proficient
- Demonstrate ability to work independently, Proficient
Job Tags
Work experience placement,