Job Description

Job Description

Job Description

Advanced Audiology of NY provides hearing health care services to patients in New York and surrounding areas and is looking for a friendly and detail-oriented Front Office Coordinator to join their Norwood, NJ office.

As the liaison and first point of contact with patients, the Front Office Coordinator is an integral part of the practice’s success. They are responsible for nurturing patients’ trust and loyalty, managing appointments, gathering patients’ information, and providing an exceptional experience.

Qualified candidates demonstrate excellent interpersonal and organizational skills and look to establish a lasting career.

• Greeting patients and ensuring a pleasant experience throughout their visit with timely & courteous interactions
  
• Answering phones with excellent patient service skills
  
• Scheduling patient appointments to meet patient flow demand
  
• Executing appointment reminders with calls 24 hours before scheduled appointment
  
• Compiling monthly reports
  
• Completing insurance verification and submitting to the billing team
  
• Collecting patient payments (deductible/copays) and any outstanding balances
  
• Following HIPAA guidelines and practice policies to maintain patient privacy
  

• Minimum of two (2) years of working in a front office, sales/retail, or customer service environment
  
• High School Diploma Required (Associate’s or Bachelor’s degree a plus)
  
• Insurance Verification knowledge or background a plus
  
• Excellent communication skills with the ability to facilitate written communication
  

• Health insurance allowance
  
• Paid time off and Paid Holidays
  
• Monthly team and individual bonus
  

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