Job Description

Job Description

Job Description

Responsibilities: Front Office Associate

· Work Full-time 9:00am-5:00pm Monday-Friday

· Maintain a professional atmosphere at the front desk and throughout the office.

· Scheduling New patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider.

· Make calls to schedule/ reschedule appointments when necessary.

· Scanning documents needed into our EMR system.

· Distributing faxes to the appropriate individual and documenting in the patient’s charts.

· Handling of any Medical records requests while remaining complaint with HIPAA.

· Handling any Fax/email requests from parents and/or provider offices.

· Willing to cover the Call Center when staff is out.

· Other tasks, as necessary.

Responsibilities: Call Center

· Work Full-Time 9:00am-5:00pm Monday-Friday

· Answer, direct, and transfer a high volume of incoming calls to appropriate department in a timely, efficient, and professional manner.

· Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider.

· Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

· Understanding of when to escalate calls to Nurse/Practice manager.

· Make calls to schedule/ reschedule appointments when necessary.

· Handle any messages in patient charts routed to the front desk.

· Address any issues or concerns and escalate to management if necessary.

· Ability to de-escalate upset patient calls when necessary.

Skills, Qualifications, and Experience:

· High school diploma or equivalent required

· Minimum 1-year of related experience and/or training is required.

· Proficient computer skills (i.e. Microsoft Office & Outlook).

· Ability to handle a “Call Center” environment that is fast paced. Work quickly and multi-task.

· Communication skills: ability to effectively present information to patients, physicians, and other employees.

· Fluent in both English and Spanish required.

· Fluent in Portuguese a plus

Benefits:

· 401(K) and 401(K) matching

· Health Insurance: Medical, Dental, Vision -

· Paid Holidays

· Generous Paid Time off

At New Jersey Pediatric Neuroscience Institute (NJPNI), we believe that every patient should receive exceptional and individualized treatment. Our mission is to provide the best possible healthcare in the areas of childhood developmental disorders and pediatric neurological and neurosurgical diseases. We seek to improve your child’s health and quality of life by delivering expeditious and accurate diagnoses along with a comprehensive array of surgical and nonsurgical therapeutic options. Our team of physicians, nurse practitioners, and specialists provide care throughout New Jersey and New York and we currently have several office locations throughout New Jersey.

Company Description

At New Jersey Pediatric Neuroscience Institute (NJPNI), we believe that every patient should receive exceptional and individualized treatment. Our mission is to provide the best possible healthcare in the areas of childhood developmental disorders and pediatric neurological and neurosurgical diseases. We seek to improve your child’s health and quality of life by delivering expeditious and accurate diagnoses along with a comprehensive array of surgical and nonsurgical therapeutic options. Our team of physicians, nurse practitioners, and specialists provide care throughout New Jersey and New York and we currently have several office locations throughout New Jersey.

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