Job Description
Job Description
Job Description
Job Title: Evening/Weekend Front Desk Operator Location: UFC GYM Lancaster Position Type: Part-Time
Overview: The Evening/Weekend Operator plays a vital role in creating an exceptional member experience by overseeing the front desk and supporting daily gym operations. This position is responsible for member services, gym cleanliness and maintenance, smoothie bar and retail support, and ensuring the overall smooth operation of the facility. The Operator also provides tours for prospective members, processes new memberships, and manages lead follow-up to support the growth of the club.
As a team member, you will enjoy a
full UFC GYM Membership with access to all fitness and martial arts classes.
Schedule:
- Thursday: 3:00 PM 10:00 PM
- Friday: 3:00 PM 9:00 PM
- Saturday: 9:00 AM 4:00 PM
- Sunday: 10:00 AM 3:00 PM
Key Responsibilities:
- Deliver excellent service to members and guests, ensuring a welcoming and professional front desk environment.
- Support member retention by advocating for positive experiences and smooth club operations.
- Conduct gym tours for prospects, process new enrollments, and follow up on leads via phone, text, and email.
- Maintain operational excellence across the front desk, smoothie bar, retail area, and janitorial/maintenance duties.
- Ensure the facility is clean, safe, and equipment is properly maintained.
- Address and resolve member concerns in line with UFC Gym standards.
- Monitor facility appearance and equipment; resolve or escalate issues as needed.
- Assist in retail merchandising, stock transfers, and compliance with company policies.
- Accurately follow all systems and procedures, including POS, check-ins, cash handling, guest registration, and file organization.
- Promote teamwork across all departments to enhance both the member and staff experience.
Qualifications:
- Strong organizational and leadership skills with the ability to take initiative.
- Excellent communication skills (oral, written, and presentation).
- Highly motivated, proactive, and reliable.
- Must have dependable transportation.
- Ability to work evenings and weekends as scheduled.
- Ability to lift and carry up to 50+ lbs.
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