Job Description

Job Type Full-time Description The Tony Hotel South Beach is looking for an experienced Front Desk Agent to join our team at our iconic, historic hotel in Miami Beach! As a Front Desk Agent, your primary responsibilities will include warmly welcoming guests, assisting with their needs, and providing detailed information about the hotel and nearby attractions. The ideal candidate will bring a positive attitude, excellent interpersonal skills, and a commitment to delivering exceptional guest experiences. Additionally, they should excel at maintaining professional relationships with team members and staying composed in high-pressure situations. Join us and be part of a team that celebrates hospitality, history, and the vibrant culture of South Beach! Become a Part of Our Story! We Offer:

• Competitive pay
• Flexible hours
• Dining Discounts
• Life, medical, vision, and dental health insurance after 90 days & more!
• Personal Time Off Benefits
• OnDemand Payroll Feature

Compensation: $16.00 an hour Front Desk Agent Essential Functions: Answer telephones in a friendly manner. Check guests in and out and thoroughly complete all guest transactions. Ensure accurate information is established. Obtain or confirm room requirements. Verify pre-registration. Special requests are noted and fulfilled. Proper credit is received. Obtain information and signatures. Verify credit cards or obtain cash. Follow set procedures on posting charges, cashing checks, safe deposits, and refunds. Use the available system to authorize credit cards and checks Process personal and traveler's checks, handle safe deposit boxes. Rooms are assigned and door cards are issued. Directions to the room are provided. Assist guests quickly, patiently, and with a friendly attitude Promote and sell special hotel programs Maintain work area neat and organized Maintain keys in a secure area. Assist other departments with the necessary information to fulfill guest needs. Requirements Ability to read, write and speak English; bilingual in Spanish preferred. 1 year previous experience preferred. Some college or college degree preferred. Excellent phone etiquette, outstanding customer service and communication skills. Strong computer skills to navigate Property Management System. Must be flexible to work any shift, including weekends and holidays. Ability to multitask in a fast-paced environment. Meet minimum age requirements of jurisdiction Ability to walk and stand for long periods of time. Goldman Properties

Job Tags

Full time, Flexible hours,

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