TRC is seeking a Field Service Engineer for a client located in East Portland. This position will play a critical role on the customer service and technical support team. This position will require up to 90% travel across North America to perform upgrades, modifications, repairs, maintenance, troubleshooting, and provide training and support for equipment.
Responsibilities:
- Ensure customer satisfaction through positive interactions.
- Accept assignments requiring both domestic and international travel, sometimes on short notice.
- Complete work to customer satisfaction and obtain necessary approvals.
- Adhere to safety guidelines and company policies.
- Assist in shop startups and technical phone support
- Communicate effectively with the Field Service Manager and team members regarding job progress and any issues.
- Problem-solve and pay attention to detail.
- Maintain confidentiality and work under pressure to meet deadlines.
- Travel safely and efficiently by air and car.
- Familiarity with motion control applications, operator interface design, and safety circuitry.
Qualifications:
- Minimum two years of experience with large capital equipment design and operations.
- Strong mechanical aptitude with electromechanical systems experience.
- Minimum of five years of electrical troubleshooting experience, particularly with control panel wiring and sensors.
- Minimum three years of Allen Bradley PLC experience or equivalent.
- Proficiency with the MS Office suite and ERP/MRP software.
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