Job Description

Job Title: Field Service Technician

Location : Charlotte, North Carolina

Company Overview : Our client is a leading provider of high-quality packaging solutions, specializing in thermoforming and vacuum packaging systems. They offer innovative solutions to a variety of industries, providing cutting-edge technology that ensures reliable, efficient, and sustainable packaging processes.

We are currently seeking a skilled Field Service Technician to join their team. This individual will play a key role in the installation, maintenance, and repair of packaging systems at customer locations. The ideal candidate is an experienced technician with a strong mechanical and electrical background, capable of troubleshooting and ensuring optimal system performance.

Key Responsibilities :

• Installation and Setup : Install and set up new packaging systems at customer sites, ensuring proper functioning and compliance with safety standards.
• Maintenance and Repairs : Perform preventive maintenance and repairs on packaging equipment, ensuring minimal downtime for customers.
• Troubleshooting : Diagnose and troubleshoot mechanical, electrical, and software issues with packaging systems on-site, providing efficient and effective solutions.
• Customer Support : Offer technical support and training to customers, addressing their questions and providing guidance on equipment operation and maintenance.
• Documentation : Maintain accurate service records, including installation reports, maintenance logs, and customer feedback.
• Collaboration : Work closely with the customer service and technical support teams to ensure timely and high-quality service delivery.
• Upgrades and Replacements : Assist in system upgrades, equipment replacements, and other necessary improvements to enhance system functionality.

Qualifications :

• Experience : 2+ years of experience in field service, preferably within the packaging, automation, or similar industries.
• Strong understanding of mechanical, electrical, and pneumatic systems.
• Experience with PLCs, motors, drives, sensors, and other control systems.

Skills :

• Excellent troubleshooting and diagnostic skills.
• Strong customer service orientation and communication skills.
• Ability to work independently and manage time effectively.
• Comfortable with a variety of hand tools and diagnostic equipment.
• Proficient in reading technical manuals, schematics, and blueprints.

Travel : Must be willing to travel, sometimes on short notice, to customer locations.

Valid Driver’s License : A clean driving record and valid driver’s license are required.

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