Job Description

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Field Service Engineer to join our client’s organization and contribute to their ongoing success.

Job summary

As a Field Service Engineer, you will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management.. This role is primarily focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and training other team members. You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies

Responsibilities:

• Report daily status of robots and connected equipment
• Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
• Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ’s, training plans, and any other materials needed to maximize system uptime
• Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
• Record and document system performance, issues, and suggestions for improvement
• Travel to customer sites as necessary to perform system repairs, maintenance, and training
• Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
• Define requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
• Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability
• Collaborate with product, project, and engineering teams to support the design and implementation of scalable and resilient systems

Requirements:

• Track record of owning all aspects of spares, repairs, and maintenance on early stage products
• Problem-solving in high pressure situations at customer facilities against stringent SLA’s
• Solid understanding of automation equipment, fleet management systems, IoT, and related technologies
• Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives
• Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement
• Ability to work alone or in a cross-functional team setting
• Collaboration with product and engineering on Design for Serviceability analyses
• International travel likely; passport highly desired
• Experience with command line interface on PC systems
• Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS
• Familiarity with Jira Service Management for issue ticketing, reporting, and tracking
• Experience in deploying and integrating cloud-based platforms with warehouse and manufacturing management systems highly desired

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities.

As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.

OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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