Job Description

Job Description

We are seeking a motivated and customer-focused Entry-Level Helpdesk Technician to join our IT support team. This position is ideal for someone early in their IT career who enjoys solving problems, working in a fast-paced environment, helping people, and learning new technologies. You’ll be the first point of contact for technical issues and will receive full training to grow your skills over time.

Responsibilities

• Provide first-line technical support to end users via phone, email, chat, or ticketing system
• Troubleshoot basic hardware and software issues
• Assist with password resets, account access, and user setup
• Log, track, and resolve support tickets in a timely manner
• Escalate more complex issues to senior technicians when needed
• Maintain accurate documentation and follow established procedures
• Support setup and maintenance of laptops, desktops, printers, and mobile devices
• Learn and follow best practices for system security and data privacy

Qualifications

• Strong interest in IT, technology, or troubleshooting
• Excellent communication and customer service skills
• Ability to follow instructions and work within a structured support environment
• Basic understanding of Windows/macOS, Microsoft Office, or common IT tools (helpful but not required)
• Willingness to learn new skills and ask questions
• Reliable, organized, and able to manage multiple tasks

Preferred (Not Required)

• CompTIA A+, IT Fundamentals (ITF+), or similar certifications
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshdesk)
• Knowledge of basic networking concepts

What We Offer

• Full on-the-job training and mentoring
• Clear career progression within IT support
• Friendly, supportive team environment
• Competitive pay and benefits

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