Job Description

Job Description

Are you a Top Performer looking to build your future? If you are internally motivated and have the drive and ambition necessary to succeed, we want to talk to you. Grand Homes, two-time winner of America’s Best Builder and one of the Top 50 companies to work for in the U.S, is looking for outstanding candidates to join one of the most successful, award-winning New Home Builders in the Dallas/Fort Worth area today.

We are looking for an entry-level Customer Satisfaction Coordinator to work in our corporate office in Addison, TX.

Job Duties and Essential Information

Eliant Surveys:

This includes all Move-In, Mid-Year and Year-End Eliant surveys. Record the scores in the appropriate section of the CS Milestones file in addition to the necessary files to track all scores.

Design Studio & Title Surveys:

Upon receipt, enter the survey score into the CS Milestones file, save to server, save to Corrigo (Title surveys only), send emails to customers and appropriate personnel within Grand Homes.

Customer Satisfaction Milestones File:

This report keeps track of all the critical data on each home for statistical and record keeping purposes.

This report should be updated daily with the following information:

• Customer contact information, all information from SSR
• Grand Personnel associated with each job
• Information from inspection documents – Home Delivery Inspections
• Closings
• Information from warranty – 7-Day Courtesy Visits, PM claims, initial warranty claims
• Move-In survey releases – 30 days after closing

Weekly Survey Status & Community Scorecard:

Weekly task - prepare these reports from current information on all Eliant survey types.

Prepare Weekly Survey Status & Community Scorecards and distribute to each Community.

Weekly & Monthly Builder Statistics:

Assist with collection and data entry of all inspection documents. Ensure that all defects' counts are recorded. Assist with preparation of Statistics file and any formatting necessary for report generation.

Additional Duties

• Regular and specifically timed contact with customers in their first year of ownership.
• Fill in on phones for breaks and lunch once a week.
• Other various reports and distributions of these reports.
• All other Projects, Tasks and Reports as necessary, not all tasks are described here.

Grand Homes offers the following benefits:

• Medical and Dental Benefits
• 401(K) Plan
• Life Insurance
• Profit Sharing
• Paid sick/Personal Days
• Paid Vacation Days
• Paid Holidays

Reasons to work for Grand Homes:

• Voted two-time winner America’s Best Builder out of 75,000 builders nationwide
• 2019 Grand Award by Texas Association of Builders
• 2005, 2009, 2010 DFW Builder of the Year
• Consumers’ Choice Award 2007 through 2021
• Top 50 companies to work for in the U.S.
• Best Company to Work for in Addison 2015
• 5th Fastest Growing Builder in Texas
• Winner of more Design & Architectural Awards than any other builder in Dallas the last five years
• Winner of National Home Design Award 2019 by NAHB
• Featured in D Magazine as one of Dallas’ Top Business Leaders
• Honored with the Lee Evans Award for Business Management Experience

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