Job Description
Job Description
The Planet Group is looking for an eCommerce Operations Manager to join our client, one of the world's leading lift truck manufacturers.
Salary: $106,000-$120,000 depending on experience
Location: On-site 5 days a week in New Bremen, Ohio
eCommerce Operations Manager Responsibilities:
\t - Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.
\t - Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.
\t - Perform the day-to-day monitoring of eCommerce activity.
\t - Provide operational and eCommerce order support to the Retail network.
\t - Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.
\t - Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.
\t - Provide recommendations to improve the online experience and ease of doing business on eCommerce sites.
\t - Collaborate cross functionally to develop strategies to help optimize the online buying experience.
\t - Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.
\t - Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.
\t - Recommend new ways to promote and grow online sales.
eCommerce Operations Manager Qualifications:
\t - Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.
\t - Experience in developing and leading eCommerce programs.
\t - Understanding of how content, design, and user interface work together to create an optimal user experience.
\t - Strong understanding of online marketing strategies.
\t - Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.
\t - Knowledge of eCommerce processes and best practices.
\t - Ability to prioritize projects, work within short time frames, and meet deadlines.
\t - Proactive, flexible self-starter with strong interpersonal and team building skills.
#CDM
Job Tags
Flexible hours,