Job Description
Job Description
Job Description
Company Description
Fiber Reclaim, Inc. DBA Inland Transportation Services is a wholly owned subsidiary of Inland Empire Paper Company out of Spokane, Washington est. 1911. We operate a full-service logistics company that proudly employs a team of logistics professionals including truck drivers who operate on a full-time basis as regulated by the DOT.
Job Description
Fiber Reclaim, Inc. is seeking a logistics professional to oversee the daily responsibilities of planning, assigning, and completing loads to a group of truck drivers. This position is primarily M-F 7am-4pm (On-site), but will require after hours and weekend oversight and connectivity (Remotely).
Responsibilities:
Planning
- Acts as the first point of contact for Customers, Shippers, Receivers and Truck Drivers.
- Responsible for planning/execution of weekly available loads, assigning them to available drivers based on timing objectives that will optimize a driver’s weekly mileage and hours of service to meet customer needs. Reshuffling as required.
- Actively foster profitable lane development.
- Demonstrate an understanding of DOT regulations, proper hours of service, and weight requirements/restrictions for loads and corresponding equipment.
- Work with freight brokers, choose, and negotiate the highest possible spot market freight rates, on-board and update and complete required load paperwork.
Truck Dispatch
- Answer inbound calls, resolve concerns and redistribute where needed.
- Communicate with drivers via dispatch software, email, text, and telephone. Help drivers solve issues preventing them from driving. Delegate issues as required.
- Work to solve driver maintenance issues as they arise. Direct drivers to our preferred vendor for service.
- Generate and manage orders to completion in our Transportation Management System (TMS).
- Manage Prophesy software by keeping loads up to date and updating customer and rate databases.
- Available after hours and on weekends to assist a driver when it is needed.
General & Administrative
- Understand/learn safe, legal practices to ensure drivers are operating properly.
- Ensure drivers understand and are utilizing proper company procedure and policies for things such as insurance/accident claims, workplace injuries, vacation request, sick leave, etc.
- Schedule the ONP calendar.
- Recruit and retain drivers.
- Coach Drivers on better practices, based on feedback from resources (Co-workers, experience, ELD, TMS, HOS, etc.)
- Reconcile and complete orders on both Driver and customer side to support Bookkeeper.
- Prepare driver paperwork.
- Update weekly.
- Participate in daily/weekly monthly meetings, reviews, and training.
Qualifications
- Preferred 3 years of logistics and or customer service experience.
- An energetic, hardworking, accountable, and proactive personality is required.
- Needs to work in dynamic situations with a sense of urgency.
- Ability to learn quickly and work within a team to track multiple processes through varying levels of completion once properly trained.
- Demonstrate high levels of multitasking and time management skills while continually re-prioritizing urgencies.
- Excellent communication and interpersonal skills. Experienced organizational and communication abilities; (phone, email, text, spoken, etc.).
- Strong typing and computer communication skills (Email, Microsoft Office, etc.).
- Work well in a team or individually.
- Our expectation is for the proper candidate to be observant, self-aware, confident, analytical, efficient worker, driven, motivated, pro-active, reactive, efficient, problem solver, accountable and hold others accountable.
- Social media, marketing, apps web-based applications experience preferred.
Additional Information
The Customer Service Dispatcher is a salaried, non-exempt position. The pay range is $47k to $54k per year, depending on experience. Fiber Reclaim, Inc. offers excellent benefits to employees and their families, including medical, dental, vision, life insurance, a 401(k) retirement plan, 13 paid holidays per year, and paid vacations (pro-rated the first year based on hire date).
Job Tags
Holiday work, Full time, Weekend work,