Job Description

Job Description

As Director of Sales & Marketing, you will be hired in the pre-opening stages of the brand-new Fairmont New Orleans. You will be responsible for assembling a team of Sales, Marketing and Events professionals from the initial setup through to the ramp-up of hotel sales.

Responsibilities include the oversight of Sales, Marketing and Events Budget/P&L, expense and revenue forecasting, advertising, marketing, developing, and writing business plans, and ownership relationships.

• You will be responsible for overseeing commercial strategies for the new hotel. Your goal is to manage the asset by connecting strategy and business processes. Business processes should be designed to impact all revenue streams, including focus on Rooms, Catering, Food & Beverage and Spa.
• Lead the development and implementation of both short-term and long-term strategies in all sales, events, and marketing channels to achieve hotel’s revenue goals and increase target market share performance.
• Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support.
• Connect the performance needs for the hotel with the solutions designed by the Fairmont brand enterprise, in each key segment the hotel serves.
• Work with Commercial Leadership to ensure that pre-opening and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive market share.
• Work in conjunction with Brand e-Commerce teams to build & establish hotel B2B marketing, digital marketing, social media, public relations and communications channels. Guide these teams to ensure online hotel content is accurate and effective.
• Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies.
• Develop and execute departmental expense budget and forecasts.
• Must be able to train and monitor the group, transient and events contractual, legal and risk agreement practices, establish booking guidelines and pricing expectations, full knowledge of sales and events booking platforms and uphold all company policies and procedures associated with managing these systems.
• Develop and maintain detailed and real time knowledge of all competitor and market activity.
• Responsible for the execution of the Fairmont Sales Incentive Program.
• Responsible for recruiting and retention of all sales and marketing roles.
• Lead, engage, and develop team members, including ongoing performance development and Career Development Plans.
• Liaise with Fairmont Global Sales, regional support and brand teams.
• Build strong relationships with CVB, community groups/influencers and 3rd party travel partners.
• High level of engagement with customers from all sales segments.
• Support of sales managers’ sales travel into feeder markets.

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