Job Description
Hotel Executive Housekeeper/Director of Housekeeping.
Job overview:
Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses.
What you will be doing:
- Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
- Supervise and inspect the daily cleaning of the guest rooms and public areas; ensure compliance with company policies & procedures as well as brand standards. Achieve a high level of cleanliness and guest satisfaction.
- Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Refer and follow up on maintenance issues/problems with the in-house maintenance team to protect hotel assets, ensure a safe, accident-free environment for guests and employees, and maintain/ improve guest satisfaction.
- Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
- Regular and timely attendance is an essential function of this position
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
- Establish and maintain key control system.
Requirements:
- Able to stand/walk /work on his/her feet during the whole duration of the shift and lift/push/pull up to 50 lbs.
- Proven track of successful guest service satisfaction in housekeeping scores
- Able to initiate and maintain communication lines at all levels.
- Proficient in Rooms Management Software Systems and Windows.
- Experience as an Executive Housekeeper for a full-service or limited service property for 2 or more years is required.
- Associates n Hospitality Management preferred or equivalent in-hotel experience.
- Ability to commit and comply with the above-mentioned job description and accept added responsibility accordingly.
- Must be flexible as this position requires some weekend & holiday work.
- Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Type: Full-time.
Job Tags
Full time, Flexible hours, Shift work,