Job Description

Job Description

Job Description

Hello Professionals, I hope you are doing well!

This is RASHEED AKBAR from "Amaze Systems Inc." and I have the following position. Please let me know if you are interested / have anyone. Thanks!

POSITION#: 1030566

Position: Deskside Support Technician / Desktop Support Technician / IT Support Technician ( Windows & Mac )

No. of Positions: 1
Work Location: Demopolis, Alabama ( Fully Onsite 5 days/week )

Duration: Long-Term Contract

Client / Implementer: HCL

Required Skills : Min. 3 years in Deskside Support, End-user support - Windows PC and Mac related issues, ServiceNow, Microsoft Office Suite - Office 365 online, iOS and other handheld devices etc.

Pay Rate: $18-20/hr on W2

Job Description :

• Strong hands on experience needed on end-user support for Windows PC and Mac related issues
• Ability to assign and work on incident tickets through ServiceNow.
• Ability to support meeting rooms including the TV's, Polycom and other audio/Video conferencing hardware.
• Ability to support new user onboarding and preparing necessary IT equipment's.
• Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
• Ability to follow technical guides for imaging and configuring new pcs.
• Ability to work through Resolving end-users issues related to hardware and software.
• Well versed in note taking and gathering information on issues for ticket in Service Now.
• Proactive mindset and eagerness to learn with enthusiasm for helping others.
• Willing to get additional training from team members or attend available trainings.
• Ability to fix issues and support all flavors of client operating systems including windows and Mac
• Ability to support iOS and other handheld devices.
• Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
• Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's)
• Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams.

Best Regards,

Rasheed Akbar | Lead Talent Acquisition Executive
Amaze Systems Inc.

USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019

Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7

Desk#: +1 (669) 336-4352

Email: rasheed@amaze-systems.com |

USA | Canada | UK | India

Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.

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