Job Description

This client is looking for someone to sit on a team of 8 in Foothill Ranch Southern California to provide onsite end user deskside support. This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. This role will involve work end user calls, service desk tickets, and supporting the Mac operating systems.

Day to Day

• Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
• Support the Mac operating system and various Apple tools and applications;
• Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
• Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
• Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
• Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
• Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
• Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.

Must Haves:

• 2+ years of Mac experience
• 2+ years of deskside support experience

Plusses:

• Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
• Demonstrate strong customer service skills.
• Ability to quickly learn and acquire expertise in client's custom applications.
• Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
• Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.

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